Hawkesbury residents are urged to voice their experiences in a national inquiry scrutinising the insurance industry’s response to the 2022 major floods. Federal Member for Macquarie, Susan Templeman is part of the House Standing Committee on Economics leading the inquiry and has launched an online survey to gather input from affected residents.

“The Hawkesbury has been hit hard by floods and the impact of these events continue to reverberate throughout the community and the current insurance arrangements have not served everyone well,” Templeman said.

Ms Templeman says the scope of the inquiry will cover affordability of insurance cover, timeframes and obstacles to resolving claims, communication with claimants, effectiveness of internal dispute resolution processes, and how insurances companies prepare for future major floods.